FREQUENTLY ASKED QUESTIONS
What type of wax do you use?
We use a hybrid blend of natural waxes sourced locally in southern California. This wax combination provides the most optimal fragrance release and throw giving you the best-scented candle that lasts for hours.
What do you use to fragrance your candles?
Our candles are made with premium phthalate-free fragrance oils that adhere to RIFM and IFRA standards for safety and purity.
Do you use essential oils in your candles?
While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when burned because the flashpoint is so low, and they can become unsafe when heated at high temperatures.
How do I get the most out of my candle?
To ensure a beautiful burn experience, please follow our candle care instructions.
Can I place a bulk order?
Of course! We'd love to help you fill your life with candles. Bulk orders take up to 2 weeks to process and ship. To inquire more about our bulk order process, please email us at firstname.lastname@example.org
Do you offer wholesale or private labels?
We would love to create exclusive candles for your private events or business. Please email email@example.com with as much detail as possible, and someone will be in contact with your shortly.
How long does shipping take?
Our standard shipping typically takes anywhere from 2-5 business days.
What is your return policy?
We offer returns and exchanges on unused products within 15 days of the delivery date. Please visit the shipping and return policy page for more information.
What if my candle arrived damaged?
We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following:
Photos of the packaging and candle if possible and safe, the quantity of broken candles, as well as the order number (ex. #9999) and we will work on sending you a replacement or refund.