Shipping and Returns
We ship Monday-Wednesday, excluding Holidays. Orders are processed within 5-7 days from the time the order is placed and sent via USPS Priority Mail from Los Angeles, California. USPS Priority transit times vary per state but typically deliver within 2-3 business days.
Due to the high volume of orders, especially during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days.
With a minimum purchase of $75 or more you are eligible for free shipping within the United States and your order is shipped via USPS Priority Mail.
We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following:
Photos of the packaging and candle if possible and safe.
Quantity of broken candles, as well as the order number (ex. #9999) and we will work on sending you a replacement or refund
Our products can be returned and refunded within 15 days of the delivery date. To be eligible for a return, please make sure that:
The product was purchased in the last 15 days
The product is in its original packaging
The product isn't used or damaged
Products that do not meet these criteria will not be considered for a refund. You may bring your item to one of our markets for an in-person return or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, please give one week for your account to reflect the return.
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
You will be responsible for paying the costs of shipping the products back and for the risk of loss of or damage to the product during shipping, both to and from Bluminary. Shipping costs are non-refundable. If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact email@example.com to begin the return process.